Feedback

See attached Zendesk functionality - its incredibly helpful for training or referencing something to a customer - Its ironic as replyco uses this on their help chat and I am sure they would not be able to work well without it to understand and advice clients on training..

Add rules to smart filters so that, for example, a ticket will be present in a smart filter on the condition that it is assigned Label A and not assigned Label B.

Add an option to automatically remove previous labels from a ticket if a rule is triggered. This will help avoid overlapping labels and maintain proper ticket categorisation without needing to remove labels manually.

At this moment, the Instant Messages don't have a separate section for emojis, you can only copy and paste them from other places. It would be great to have such an option to insert emojis via the Reply box.

At this moment, you can export the Ticket list per page (maximum 100 tickets/page). We would like to have the ability to export the whole list of tickets we chose into 1 file.

As per the title, I'd like to request that Linnworks integration allows for the selection of a specific invoice to download. Currently, we use invoice templates in combination with our shipping labels, which makes the option quite useless. Additionally, there are multiple invoice

It would be great if we could edit Linnworks open orders from within the ticket. For example when a customer needs to update their address or change shipping method, it would be much quicker if we could edit and update this from ReplyCo

Please make WhatsApp message templates available through Replyco, so we can continue messaging customers even after the 24-hour response window has passed. Currently, messages sent beyond this window are not delivered to customers.

At this moment we have the #linnworksorderid# tag, but it would be great to add some more tags related to Linnworks, like #linnworkssecondaryreference#.

It would be very helpful to have an AI moderation feature in Replyco that monitors outgoing replies before they're sent. The idea is to allow users to set up a list of trigger words, phrases, or meanings that the AI can detect in drafts or messages. If any of these are found, the